Account & Data Deletion Request
Avenza Marketplace • User Privacy & Data Governance
1. Application & Developer Information
This account and data deletion policy applies to the Avenza application and marketplace platform (https://avenza.digital). Avenza values your privacy and provides full control over your personal account information and associated data.
2. How to Request Account Deletion
Users can request the deletion of their Avenza account and associated personal data at any time through either of the following methods:
Email Request (Recommended)
Send an email directly to our Data Protection and Support team at:
info@avenza.digitalPlease send the email from the registered email address linked to your Avenza account and specify your registered phone number.
In-App Request
Open the Avenza Mobile App → Navigate to My Account / Profile → Select Request Account Deletion to initiate the request directly.
3. Data That Will Be Permanently Deleted
Upon verification and processing of your deletion request, the following information will be permanently removed from our active systems:
- Personal identity records (Full name, email address, contact telephone numbers).
- Authentication credentials, password hashes, and active login session tokens.
- Saved delivery and billing addresses.
- Active shopping cart contents, saved items, and personal wishlist items.
- Marketing preferences and email notification subscriptions.
4. Data That May Be Retained & Retention Period
In accordance with applicable statutory regulations, tax legislation, and legal accounting frameworks:
- Order & Financial Invoices: Historical transaction records, tax invoices, and payment references will be retained for up to 7 years solely for audit, statutory accounting, and compliance purposes as mandated by financial laws.
- Fraud Prevention: Minimal necessary logs may be retained to prevent malicious activity, chargebacks, or unresolved dispute investigations.
5. Processing Timeline
Once an account deletion request is received and identity verification is confirmed, the account closure and personal data purge are completed within 7 business days. A confirmation email will be sent to your registered address upon final completion.